Certificate III in Customer Engagement
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
|Unit Code||Unit Description|
|BSBCUE301||Use multiple information system|
|BSBCUE307||Work effectively in customer engagement|
|BSBCUE309||Develop product and service knowledge for customer engagement operation|
|BSBCUS301||Deliver and monitor a service to customers|
|Unit Codes||Unit Description|
|BSBCUE203||Conduct customer engagement|
|BSBCUE304||Provide sales solutions to customers|
|BSBMGT401||Show leadership in the workplace|
|BBSMGT402||Implement operational plan|
|BSBMGT405||Provide personal leadership|
|BSBSLS407||Identify and plan sales prospects|
|BSBSLS408||Present secure and support sales solutions|
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
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