This qualification reflects the role of employees such as production operators in an open cut mine or quarry, who perform tasks involving a broad range of skilled applications in a varied work context, using some discretion and judgement in selecting equipment, services or contingency measures.
Licensing, legislative, regulatory and certification requirements that apply to this qualification can vary between states, territories, and industry sectors. Relevant information must be sourced prior to application of the qualification.

Graduates at this level will have theoretical and practical knowledge and skills for work and/or further learning.

Graduates at this level will have factual, technical, procedural and some theoretical knowledge of a specific area of work and learning.

Core Units

Unit Code	Unit Description
BSBCUE301	Use multiple information system
BSBCUE307	Work effectively in customer engagement
BSBCUE309	Develop product and service knowledge for customer engagement operation
BSBCUS301	Deliver and monitor a service to customers

Elective Units

Unit Codes	Unit Description
BSBCUE203	Conduct customer engagement
BSBCUE304	Provide sales solutions to customers
BSBMGT401	Show leadership in the workplace
BBSMGT402	Implement operational plan
BSBMGT405	Provide personal leadership
BSBSLS407	Identify and plan sales prospects
BSBSLS408	Present secure and support sales solutions
BSBSUS401	Implement and monitor environmentally sustainable work practices